Privacy Policy
Effective Date: September 21, 2026
The Key West Theater respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website, contact us, join our mailing list, make a donation, purchase a membership, or interact with our online services.
Information We Collect
We may collect information that you voluntarily provide, including:
- Name, email address, mailing address, and telephone number
- Information submitted through contact forms
- Newsletter and mailing-list subscriptions
- Membership, donation, rental, volunteer, and employment inquiries
- Event or ticket-related communications
- Other information you choose to provide
Our website may also automatically collect limited technical information, such as your IP address, browser type, device type, pages visited, referring website, and general website activity.
Ticket Purchases and Payments
Ticket purchases may be processed through third-party ticketing providers, including AXS. Donations, memberships, merchandise purchases, or other payments may also be processed by third-party payment providers.
These providers may collect payment-card and billing information directly. The Key West Theater does not typically receive or store complete payment-card information. Information collected by these providers is governed by their respective privacy policies and terms.
How We Use Information
We may use collected information to:
- Respond to questions and requests
- Process memberships, donations, registrations, or other transactions
- Provide information about performances, programs, and events
- Manage venue-rental, volunteer, employment, or sponsorship inquiries
- Send newsletters and promotional communications when requested
- Operate, maintain, secure, and improve our website
- Understand website traffic and visitor engagement
- Comply with applicable legal obligations
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those messages.
Cookies and Analytics
Our website and its service providers may use cookies and similar technologies to support website functions, remember preferences, understand visitor activity, and improve website performance.
Most web browsers allow you to control or disable cookies through their settings. Disabling cookies may affect the functionality of certain portions of the website.
How We Share Information
The Key West Theater does not sell or rent personal information.
We may share limited information with trusted service providers that assist us with services such as website hosting, email distribution, analytics, ticketing, payment processing, and organizational operations. These providers may use the information only as necessary to perform services on our behalf or as otherwise described in their own privacy policies.
We may also disclose information when required by law or when reasonably necessary to protect the rights, safety, or property of the Key West Theater, our patrons, or others.
Third-Party Websites and Services
Our website may contain links to or integrations with third-party websites, including ticketing services, social-media platforms, embedded media, and payment processors. The Key West Theater does not control the privacy or security practices of these third parties. We encourage you to review their privacy policies before providing personal information.
Data Security and Retention
We take reasonable administrative and technical measures to protect personal information. However, no online service, transmission, or storage system can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, meet operational needs, and comply with legal or financial recordkeeping requirements.
Children’s Privacy
Our website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information online from children under 13 without appropriate parental or guardian consent. If you believe a child has submitted personal information to us, please contact us so we can address the request.
Your Choices
You may contact us to request that we review, correct, or delete personal information you have provided directly to the Key West Theater, subject to applicable legal and recordkeeping requirements.
You may also opt out of promotional emails at any time. Requests involving information collected directly by a third-party provider may need to be submitted to that provider.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, or legal obligations. Any revisions will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy or the Key West Theater’s privacy practices, please contact:
Key West Theater
512 Eaton Street
Key West, Florida 33040
Phone: (305) 985-0433
Email: info@thekeywesttheater.com